The Reservations Sales Supervisor (On Site) will oversee day-to-day reservations sales process, operations, inventory, and administration duties. This includes monitoring standard of performance for all reservations functions, on-going training and coaching, assisting in the administration of electronic marketing and overseeing the pre-arrivals coordination process, while maintaining full knowledge of resort accommodations and amenities. Act as a liaison between all operational departments. Ensure clear and effective communication between parties, enhancing the resort’s reputation, maximization of revenue, and the highest level of guest service.
The Leisure Sales Coordinator (On Site) will play a vital role building the brand image that the resort must convey in order to establish and position the property as a true luxury resort. Responsibilities include supporting the leisure sales team, answering phone calls and emails regarding reservation inquiries and qualifying business, planning and possibly conducting site tours, working on special projects pertaining to upcoming sales missions and VIP guests, and other duties as required to ensure the operational efficiency of the department. The ability to multi-task and keep organized is paramount. While the work environment primarily...
To oversee and support the Spa Operations. Being a point of contact and leadership for desk operations and the spa as a whole. Responsible for quality control, cleanliness and mechanical condition of the Spa. A key component of position is training development in desk knowledge of services, and most important to the position is excellence in delivering guest service. Involved with hiring process, performance evaluations and coaching/counseling. Assist in overseeing entire Spa as MOD.
The Safety & Security Officer is responsible for the overall security of hotel guests and assets, and is responsible for monitoring assigned patrol areas.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.
The General Manager will provide oversight and management to all operations to Terranea Resorts flagship restaurant, mar’sel. They will be directly responsible for the performance of the Dining Room, Bar and Host Station. Will manage the training of all staff to ensure excellent service standards while coaching and growing Food and Beverage leaders, maximizing revenue/profits and monitoring all cost in line to Food and Beverage goals. The General Manager of mar’sel will assist in maintaining the Four-Star Forbes Rating.
Ensure guest safety and maintain the cleanliness and organization of all supplies, equipment and work areas. Assist all guests at the pool facility with requests courteously and efficiently, according to standards.
The Public Areas Supervisor will be responsible for supervising the daily operations of the Public Areas team to ensure all guest-facing, employee, and back-of-house areas are maintained to the highest standards of cleanliness, safety, and presentation. Provides leadership, training, and support to team members while ensuring exceptional guest and employee experiences.
The Food & Beverage Supervisor will train, inspect, and supervise the performance of Restaurant Staff, ensuring that all procedures are completed to Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
The Assistant Director of Food & Beverage will serve as the leader in assigned venues. The Assistant Director of Food & Beverage will market creative ideas to promote business; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistent with 4/5-Star standards. Additionally, the Assistant Director of Food & Beverage will lead all initiatives in the Food & Beverage Department as they relate to Quality Assurance, Training and Development.
Directly manage the Guests Services department by providing supervision, training, scheduling and evaluating of performances of the Bell Persons and Experience Concierge ensuring that all procedures are performed to the hotel's standards. Secondarily, oversee/assist with the operation of the Front Desk and Call Center. Act as Manager on Duty when assigned. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.
Directly manage the Guests Services department by providing supervision, training, scheduling and evaluating of performances of the Concierge team, ensuring that all procedures are performed to the hotel's standards. Focus on pre-arrival coordination with all guests and VIPs. Secondarily, work closely with LAZ operation in Bell & Valet to ensure an efficient operation that provides service at a high level. Elevate departments in all aspects of service as part of ongoing quest to achieve five stars with Forbes. Where necessary, performs the daily responsibilities of Associates within purview.
The Fitness Center Supervisor will direct and oversee all areas pertaining to the fitness area including guest service, staff supervision, Spa, Member programs, administration and budget control. Participate in the “Manager on Duty” program as scheduled and in the absence of other Spa & Fitness Center Leaders.
- Performing any task necessary to ensure a high quality customer experience
- Ready to work in a fast paced environment that requires attention to detail and the ability to multitask
- Coordinate food orders to guarantee timely and efficient delivery to guests
Play an ongoing role in the creation, execution and refinement of profitable financial strategies designed to maximize opportunities for Terranea, while also ensuring excellence in the Company’s day-to-day financial accounting, reporting, analytical and planning functions, as well as the integration of best practices. Provide clear leadership and direction to the Resort finance team. Create an accountable, communicative, team-oriented environment such that the finance team is striving to achieve and exceed expectations. Communicate and work effectively with other key executives across various functional lines to build and maintain productive relationships
The Resort Activities leader will be responsible for arranging, executing, and supervising all indoor and outdoor guests’ activity games and functions, while providing privacy and safety. This includes Resort Activities, Group Events, and Kid’s Club.
The Experience Concierge is the primary sales advocate to create a comprehensive resort experience. You will promote resort services and amenities as well as connect the guest to local and authentic experiences in the community. You will facilitate the discovery of resort amenities by warmly greeting and assisting guests at the Experience Center. You will set up custom travel itineraries and make all reservations for in-house guests as well as by contacting guests prior to their arrival. You will coordinate with other departments to ensure the overall guest experience is above expectations.
Supervise, train and inspect the performance of the Recreation Staff, ensuring that all procedures and activities are completed appropriately. Assist with arranging, executing and supervising all indoor and outdoor guests’ activity games/functions, while providing privacy and safety.
Maintaining the cleanliness, appearance, and condition of all floor surfaces and selecting soft furnishings throughout the property. This role requires physical work, attention to detail, and the safe handling of specialized equipment to support highest cleanliness standards. Assist where necessary to ensure optimum service to guests.
The Director of Sales (On Site) at Terranea Resort is responsible for providing inspirational leadership and management of all aspects of revenue generation at the resort related to the group segment and focus on optimizing productivity from the sales team including ongoing development, coaching, and motivation. The position is also directly responsible for generating revenue from a defined market, industry and/or key accounts. The position requires a detail oriented, organized, and adaptable individual to manage all aspects of the direct sales process for Terranea, which include development of action plans, performance management and the ability to operate in a dynamic, continuously...
This role is responsible for the management of all aspects of the Meetings and Special Events division, which includes Catering, Conference Services, & Destination Services team to drive towards accomplishing the resorts revenue and service goals. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements and maintains a management philosophy which serves as a guide to Catering and Conference Services staff.
Supervise, train and inspect the performance of In-Room Dining Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort and CoralTree Hospitality, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Food & Beverage Manager will assist in maintaining the Forbes Standards. The Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. The Food & Beverage Manager will be responsible for exemplifying the Terranea Resort Culture as well as promoting Terranea Resort as both the Destination and Employer of Choice!
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for supporting the serving staff, ensuring prompt service and overseeing the cleanliness and general upkeep of the restaurant, patio and bar areas during serving hours.
The Food & Beverage Supervisor at Terranea Resorts Lobby Bar will supervise, train and inspect the performance of Restaurant Staff, ensuring that all procedures are completed to Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Direct, train and monitor performance of Line Cooks. Maintain organization, cleanliness and sanitation of work areas and equipment.
Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, and House Attendants, ensuring that all procedures are complete to the resort’s standards. Assist where necessary to ensure optimum service to guests.
Responsible for the ultimate professional guest service. Knowledge of product. Service of all food and beverages to the guests. Cleanliness of the entire Coffee shop area, inside and out.
Process all soiled hotel bed linens, terry and food and beverages linens by operating all laundry/dry cleaning machinery in accordance to hotel`s standards. Keeping wash area clean at all times.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.
The Assistant Food & Beverage Manager is responsible for assisting the Food & Beverage Manager. They will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Assistant Food & Beverage Manager will always conduct themself in a manner that...
- Preparing all alcoholic or non-alcoholic beverages for guests
- Assessing bar customer needs and preferences and be able to make personalized recommendations
- Stock and maintain bar area to resort and health department standards
- Provide an exceptional and memorable guest experience
- Participate in ongoing training for professional development
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for supporting the serving staff, ensuring prompt service and overseeing the cleanliness and maintenance of the buffet areas of the restaurant.
The utility person combines the position of Food Expeditor, Food and Beverage Busser Barback. Your responsibilities will include but are not limited to; washing and polishing glassware, clearing plates and glassware, wiping tables, garnish preparation and changing keg beers. You will communicate orders...
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance and monitoring service to ensure guest satisfaction.
In this position, you would be providing excellent customer service and assist in maintaining the appearance of the pool and surrounding areas. Must be detail oriented and able to work independently. Maintain the company image, vision statement, and Forbes standards.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.
The Resort Activities leader will be responsible for arranging, executing, and supervising all indoor and outdoor guests’ activity games and functions, while providing privacy and safety. This includes Resort Activities, Group Events, and Kid’s Club.
Supervise, train and inspect the performance of assigned Floor Supervisor, Rooms Control, Floor Attendant, Guest Room Attendant, Turndown Attendant, Uniform Supervisor, Uniform Attendant, Seamstress, Linen Room Attendant, Public Space Supervisor and Public Space Cleaner ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.
Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to locker room needs, maintain proper inventory of supplies and amenities.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Direct, train and monitor performance of Line Cooks. Maintain organization, cleanliness and sanitation of work areas and equipment.
Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.
The Hair Stylist is responsible for delivering exceptional guest service while providing professional hair care services in accordance with established spa protocols. This role requires a strong commitment to guest satisfaction, technical excellence, and ongoing education, as well as compliance with sanitation and safety standards.
