Retail Assistant - Golf (Full Time)

The Golf House Retail Assistant role at Terranea Resort is an opportunity for an individual to be integrally involved in the operation of a 9-hole par-3 golf course within the only oceanfront destination resort in Los Angeles. In addition to the 9-holes, a full short-game practice area, and a full stocked Golf House will provide an ideal environment for our guests to enjoy a one of a kind golf experience. The golf operations team will interact and collaborate closely with other recreation and service departments of the resort.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of use and maintenance of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of property management system and manual procedures.
• Be familiar with all hotel packages, promotions, prices and rates.
• Sell Merchandise.
• Perform Opening and Closing Procedures as needed.
• Maintain knowledge of hours, reservation and cancellation policies.
• Maintain strict adherence to rate, associate privileges and complimentary golf policies as directed by management.
• Coordinate Shipment of Guest Purchases, as directed by a Manager.
• Coordinate and assist in merchandising duties as directed by a Manager
• Process Merchandise Returns.
• Complete and Fill Out checklist established for daily operation.
• Comply with all Point-of-Sale policies and procedures.
• Provide the highest level of customer service.
• Adhere to work schedule, inclusive of time and attendance.
• Participate in all relevant training, programs and meetings as directed by management.

Additional Duties & Responsibilities:

• Demonstrate an in-depth knowledge of the merchandise.
• Comply with all sales related policies and procedures.
• Maintain sales floor, merchandise organization and stock levels.
• Participate in month end inventories.
• Assist in the maintenance of all inventory in the stockroom and on the sales floor.
• Properly execute all relevant register functions.
• Utilize the elevated levels of sales and service to maximize sales performance.
• Process Merchandise Returns.
• Close out Cash Register and process close out reports as needed.
• Deposit reports and Cash Drops in General Cashiers Office.

• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow up.
• Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to understand guest’s service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Exert physical effort in lifting up to 50 pounds
• Endure various physical movements throughout the work areas.
• Remain on feet for entire work shifts.
• Remain in stationary position throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Capable of multi-tasking during extremely busy environment and interacting with multiple guests.

Experience, Education, & Licensure:

• High School Diploma.
• Prior experience in retail operations preferred but not required.
• Prior experience in a golf environment preferred but not required.
• Knowledge of the game of golf and basic operation of a golf course preferred.
• Experience in Hospitality Industry in similar position.

Compensation

Base Pay Start Rate $19.72/ Hr.